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Correlation Analysis between Nurse’s Performance and Ambulance Service Satisfaction of Pre-hospital Care in Bali

Authors

  • I Wayan Edi Sanjana Brawijaya University
  • Titin Andri Wihastuti Brawijaya University
  • Nurul Muslihah Brawijaya University

DOI:

https://doi.org/10.21776/ub.jkb.2022.032.01.8

Keywords:

Nurse’s Performance, Patient Satisfaction, Ambulance

Abstract

The pre-hospital emergency medical service is the first guard of nursing and treatment delivery. The ambulance service of pre-hospital care could be used to offer first aid to the patient or victim who experiences trauma or non-trauma with the unpredictable condition. The improvement of service quality in the emergency sector is required to assure that the health service is given and performed well. This research aimed to analyze the correlation between nurse’s performance and ambulance service satisfaction of pre-hospital care in Bali. The correlative analytic research method and cross-sectional approach were used to conduct this research. The total sample was 271 respondents consisting of 144 patients and 127 nurses. The result of the Spearman-rank showed that the p-value is 0.024; r is 0,189 in which it was indicated that there was a significant relationship between nurse’s performance and ambulance service satisfaction of pre-hospital care in Bali. The nurse’s performance is formed through education and training experience. The improvement of nurse’s performance is in line with the ambulance service satisfaction of pre-hospital care in Bali.

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References

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Published

2022-03-02

Versions

Issue

Vol. 32 No. 1 (2022)

Section

Research Article

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